At The Hall Practice, we share a common goal with our partners in health and social care: to provide high-quality care and achieve the best possible outcomes for everyone who uses our services. Continuous improvement is central to everything we do.
While we strive to always deliver excellent care, sometimes things can go wrong, and our service may not meet the high standards we expect.
In line with Regulation 20 of the Health and Social Care Act 2008 (Regulations 2014), we commit to the following:
- Maintaining a culture of openness and honesty at all levels of our practice
- Informing patients promptly if a safety incident occurs that may affect them
- Providing a clear, written explanation of the incident, including details of any investigations or enquiries
- Offering a written apology
- Providing support to anyone directly affected by an incident
We believe that being open and transparent is essential to maintaining your trust and improving the care we provide.
The duty of candour: what it means for patients and their families