Patient Information

Patients of The Hall Practice should use the purple bays in our car park or the 1-hour free parking available at Chalfonts and Gerrards Cross Community Hospital. No parking ticket is required for either option.

If you park at the hospital, please avoid using the bays near the main entrance, as these are reserved for our community nurses who require quick access to provide local care.

Please note that parking at The Allan Practice bays at Calcot Medical Centre is no longer permitted and may result is a fine. ANPR cameras have been installed to monitor their designated parking bays.

Our designated patient parking bays are clearly marked for your convenience.

Thank you for your cooperation.

At The Hall Practice, we are committed to making our services accessible to all patients. Here are the facilities we offer:

• Step-Free Access: All patient areas are on the ground floor, with no steps to navigate.
• Wheelchair Access: The practice is wheelchair friendly, with automatic double doors for easy entry. We have a wheelchair available for patient use during visits. Please call us in advance, and a member of staff can meet you in the car park to assist you throughout your visit.
• Disabled Toilet: A disabled toilet is available for patient use.
• Disabled Parking: We have designated disabled parking spaces located directly in front of the practice entrance.
• Induction Loop: A portable hearing loop is available and can be used at reception or taken into any clinical room. Please ask the receptionist if you need this.
• Large Text and Alternative Fonts: We can provide letters and patient leaflets in large print or alternative fonts on request. Please speak to the receptionist for more information.
• Communication Support for Deaf Patients: We can arrange communication support services through an external provider. Please inform your doctor’s secretary if you require this support.

Hearing Difficulties

If you have trouble hearing when being called for your appointment, please let us know. We can add an alert to your medical records and personally come to collect you from the waiting room. Alternatively, you can use our portable induction loop—just ask at reception for help.

At The Hall Practice, we share a common goal with our partners in health and social care: to provide high-quality care and achieve the best possible outcomes for everyone who uses our services. Continuous improvement is central to everything we do.

While we strive to always deliver excellent care, sometimes things can go wrong, and our service may not meet the high standards we expect.

In line with Regulation 20 of the Health and Social Care Act 2008 (Regulations 2014), we commit to the following:

• Maintaining a culture of openness and honesty at all levels of our practice
• Informing patients promptly if a safety incident occurs that may affect them
• Providing a clear, written explanation of the incident, including details of any investigations or enquiries
• Offering a written apology
• Providing support to anyone directly affected by an incident

We believe that being open and transparent is essential to maintaining your trust and improving the care we provide.

1. Friends & Family Test
2. Friends & Family Test Results

Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.

We offer interpreter services to ensure clear communication during your visit. It is quick and easy to get an interpreter on the phone, but if you need someone to attend in person or require a translated document, please let us know as soon as possible, as availability may vary. Please inform us when you book your appointment so we can arrange the best support for you.

EMED Patient Care – click here

EMED Patient Care provides non-emergency patient transport services (NEPTS) in partnership with your local NHS, helping patients who qualify for patient transport to travel to and from their NHS healthcare appointments safely and comfortably.

To book or ask a question please call 0300 777 3333

If you have travelled with EMED before, the Patient Zone mobile app allows you to manage your bookings and check your journey status. You can also cancel a booking if you no longer need transport.

Please note that you can’t book your first journey with EMED through the Patient Zone app. You must first register your details over the phone by calling the booking and information team on 0300 777 3333 or visit their website EMED Patient Care

If you do not wish to use patient transport services, other options include:

• Dial-a-Ride – 01494 766123
• Driving Miss Daisy – 0333 014 6211

Buckinghamshire Community Transport (volunteers providing transport)

Telephone: 0800 085 8480

Email: transport@communityimpactbucks.org.uk 

Local charity called Altogether Community. They can only provide transport locally to hospital, GP, dentist appointments. Will go to Amersham but nothing further afield. 

Telephone: 07956190291

Patient Participation Group (PPG)

If you would like to join our PPG or would like further information, please email:

bobicb-bucks.thehallpractice.ppg@nhs.net

or use our online PPG registration form:

PPG Registration Form

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Patient Participation Group

The Hall Practice has a virtual ‘Patient Participation Group’ (PPG) and we would love as many people as possible take part! 

Please join our PPG mailing list to take part in our surveys and give us your valuable feedback.

It is a requirement in the GP Contract for all practices to have a PPG. The role of the PPG includes:

• being a critical friend to the practice;
• advising the practice on the patient perspective and providing insight into the responsiveness and quality of services;
• encouraging patients to take greater responsibility for their own and their family’s health;
• carrying out research into the views of those who use the practice;
• organising health promotion events and improving health literacy;
• regular communication with the patient population.